Orders & payment
How do I place an order?
Choose a product, select any options, click “Add to basket” and go to checkout. You will receive an order confirmation email once payment is complete.
Which payment methods do you accept?
We accept major debit and credit cards through our secure payment provider. Card details are processed by the payment provider and are never stored on our website.
Are your prices in pounds sterling?
Yes. All prices are shown in GBP (£). Delivery to mainland Great Britain is free, so the total at checkout is the total you pay.
Will I get an invoice?
Yes. A PDF invoice is issued with every order.
Delivery
Where do you deliver?
We deliver to mainland England, Wales and Scotland. See our Shipping Policy for details.
Is delivery free?
Yes — delivery is free on all orders to mainland England, Wales and Scotland.
How long will delivery take?
Typical delivery for in-stock items is 5–10 working days. Any different lead time is shown on the product page.
Will the furniture fit in my home?
Full dimensions are listed on every product page. Please measure doorways, stairs and hallways before ordering.
Returns & refunds
Can I return an item if I change my mind?
Yes. You can cancel within 14 days of receiving your order, then return the item within a further 14 days. See our Refund & Returns Policy.
What if my item arrives damaged or faulty?
Contact us within 48 hours of delivery with photos and we will arrange a repair, replacement or refund at no cost to you.
How long do refunds take?
We refund within 14 days of receiving the returned item (or proof that you have sent it back), to your original payment method.
About us
Who are you?
AA Horizon Limited is a company registered in England & Wales (Company No. 17417055) selling home furniture online.
How can I contact you?
Email info@aahorizonelimited.store or call +44 7848 478050. We aim to reply within 1 working day.