Last updated: 6 October 2026
We want you to be happy with your furniture. This policy sets out your rights to cancel, return and get a refund from AA Horizon Limited. It does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
1. Changing your mind (14-day cancellation)
You may cancel your order for any reason within 14 days starting the day after you receive your goods. To cancel, email info@aahorizonelimited.store with your order number, or use the model cancellation form below. You then have a further 14 days to return the goods to us.
Items must be returned unused, in the same condition as delivered, and well packaged (original packaging where possible). We may reduce your refund if the item’s value has been reduced by handling beyond what is necessary to inspect it, as you would in a shop.
2. Return costs
If you cancel because you changed your mind, you are responsible for the cost of returning the goods. Because furniture is large, it may not be possible to return it by normal post; we can arrange a collection on your behalf and will tell you the cost before booking it. If the item is faulty, damaged or not as described, we cover all return costs.
3. Your refund
We will refund the price of the goods and the standard delivery charge you paid, to your original payment method, within 14 days of receiving the goods back or of you providing proof that you have returned them, whichever is sooner. If you cancel before the goods are dispatched, we refund within 14 days of your cancellation.
4. Faulty, damaged or incorrect items
Please inspect your order on delivery and tell us within 48 hours if anything is damaged, faulty or missing, with photos where possible. Under the Consumer Rights Act 2015 you are entitled to a full refund for faulty goods if you reject them within 30 days of delivery. After 30 days, or if you prefer, we will offer a repair or replacement, and if that is unsuccessful you may be entitled to a refund. These rights apply in addition to this policy.
5. Exceptions
The 14-day change-of-mind right does not apply to goods made to your specification or clearly personalised (for example, custom sizes or fabrics). Such items are clearly marked on the product page. Your rights for faulty goods still apply.
6. Model cancellation form
To AA Horizon Limited, 124 City Road, London, EC1V 2NX, info@aahorizonelimited.store:
I hereby give notice that I cancel my contract of sale of the following goods: [item]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date].
Contact
AA Horizon Limited · Company No. 17417055 (registered in England & Wales) · Registered office: 124 City Road, London, EC1V 2NX · Email: info@aahorizonelimited.store · Phone: +44 7848 478050