Last updated: 7 October 2026
This policy explains how AA Horizon Limited (“we”, “us”) delivers furniture ordered from aahorizonelimited.store.
Where we deliver
We currently deliver to addresses in mainland England, Wales and Scotland. We are unable to deliver to the Scottish Highlands & Islands, Northern Ireland, the Isle of Wight, the Isles of Scilly, the Isle of Man, the Channel Islands or outside the UK. Checkout will not accept orders for these areas. If you are unsure whether we can deliver to your postcode, please contact us before ordering.
Delivery times
Orders are processed within 1–2 working days of payment. Typical delivery for in-stock items is 5–10 working days from order confirmation. Where a product has a different lead time (for example, made-to-order items), this is shown clearly on the product page before you buy. Working days are Monday to Friday, excluding UK bank holidays.
Under UK consumer law, unless we agree a different date with you, we will deliver your order without undue delay and no later than 30 days after the order is placed. If we cannot meet this, we will contact you and you may cancel for a full refund.
Delivery charges
Delivery is free on all orders to addresses in mainland England, Wales and Scotland. The total you see at checkout is the total you pay — there are no hidden charges.
Arranging delivery
Large items are delivered by a two-person courier team to the ground floor / first room of your property unless stated otherwise. We or our courier will contact you by email or phone to arrange a delivery day. Please make sure someone aged 18 or over is available to receive the order, and check that the item will fit through doors, stairways and hallways before ordering. Product dimensions are listed on every product page.
Checking your delivery
Please inspect your items on arrival. If anything is damaged, faulty or missing, note it on the delivery paperwork if possible and contact us within 48 hours with photos so we can arrange a repair, replacement or refund. This does not affect your statutory rights.
Failed or missed deliveries
If a booked delivery cannot be completed because no one is available, we will contact you to rebook. Repeated missed deliveries may incur a redelivery charge, which we will tell you about in advance.
Contact
AA Horizon Limited · Company No. 17417055 (registered in England & Wales) · Registered office: 124 City Road, London, EC1V 2NX · Email: info@aahorizonelimited.store · Phone: +44 7848 478050